ADA — Support

ADA Flight Deck (“ADA”) is a training application for airline pilots flying the Airbus A320 family. It holds reference material and self-check exercises used in preparation for simulator sessions and line operations.

Contact: support.ada@protonmail.com — we reply within two working days.

Getting access

The application has no public sign-up. Accounts are issued by your flight training department. If you need an account, ask your instructor — not us; we cannot create accounts for a training organisation.

You will receive a temporary password. On first sign-in the application asks you to replace it with your own.

Common questions

I forgot my password.

Ask your instructor to issue a new temporary one. For security we cannot reset passwords ourselves — instructors administer their own pilots.

I changed my password and was signed out on another device.

That is intended. Changing a password ends every other session, so a lost or borrowed device cannot keep access.

The application says my current password is wrong when I try to change it.

Changing a password requires the current one. If you are changing a temporary password, the current one is the temporary password your instructor gave you.

Does it work without a network?

Yes, once you have opened a module while online. Reference material and your revision list are kept on the device. Self-checks completed offline are sent to the server automatically the next time the application has a connection — you do not need to reopen the module for that.

A limitation looks wrong or out of date.

Report it to your instructor: the training department maintains the content and can correct it directly. Corrections appear in the application without an update.

How do I know which version I am running?

Profile → the Update line shows the installed build. Please include it when reporting a problem — it is the first thing we ask.

How do I delete my account?

Settings → Delete account. This permanently removes your profile, progress and training results. See the Privacy Policy for detail.

What data does the application hold about me?

Your name, email address, role, and your training results. Nothing else — no location, no contacts, no advertising or analytics. The Privacy Policy explains it in full.

Reporting a problem

Write to support.ada@protonmail.com and include:

what you were doing and what happened instead;
the device (for example, iPad Pro 11" or iPhone 15);
the version from Profile → Update;
a screenshot, if the problem is visible on screen.

That is usually enough to reproduce a problem without further questions.